Have a question? Take a look at the most common questions that we receive, compiled by our Customer Service team. If you cannot find what you’re looking for, send us an email at firstname.lastname@example.org or give us a call at +358 20 775 1390 (Finland), +46 8446 811 61 (Sweden), +47 21 99 94 72 (Norway).
What is Nordic Business Forum?
Nordic Business Forum organizes events and courses that inspire business leaders towards better leadership. And we’ve been at it for over 10 years!
We organize a variety of learning experiences from intensive online courses to large live conferences of thousands of people. What makes our events so exceptional is the unique combination of knowledge, people, and experience. At our conferences and courses, the world’s best business experts help leaders take their leadership skills and business to a new level. Through our community of international leaders, people can find new connections and widen their networks. Finally, we wrap the learning and networking into an extraordinary experience in order to inspire and empower business leaders to change the world.
Visit our website for more information: www.nbforum.com
What are the differences between the event tickets?
Can two people use one ticket? / What does splitting a ticket mean?
Each ticket is valid for two days and can only be used by one person, but in case you are not able to attend both days, we offer “Split Ticket” add-on service that allows you to separate a two-day ticket into “Day 1” and “Day 2” tickets for different attendees.
The cost of splitting one ticket is 150 € + VAT 24%. If you purchase multiple tickets and would like to split them all, you will need to have an equal number of “split tickets” selected.
The cost covers administrative expenses. With the Split Ticket option, both Day 1 and Day 2 attendees will also get the on-demand access to the event.
Where do I sit in the seminar hall and can I reserve a seat?
At our events, we have free choice seating that is filled on a first come first serve basis. VIP and First Class ticket holders have their own seating sections closer to the stage.
Due to safety, you should not leave your personal belongings to reserve a seat for yourself.
We are working on a new improved solution for reserving the seats and will inform customers about the possibility to reserve seats closer to the event.
Where are the events held?
Where can I find the seminar schedule?
Where can I find available overnight accommodation?
Where can I find my ticket?
We deliver all our tickets by email to the address associated with the purchase. This means, if you bought the ticket yourself, you should have received your ticket by email. If you are part of a group and did not buy the ticket yourself, you should check with your group leader – he or she received all the group tickets by email.
Please have your ticket ready to show our Customer Service representatives at the check-in desks. We accept both PDF tickets on your phone (recommended) and printed tickets.
I bought multiple tickets. Do I need to know who is using each ticket before the event?
Yes, if you buy more than one ticket, you are classified as a group leader and you are responsible for delegating tickets to group members of your choosing. As a group leader, we will send you a link to an Attendee Dashboard where you can fill in the name, contact information, and special diets of each attendee in your group (and send them each their ticket).
We require all tickets to be assigned at least 30 days before the event to be able to communicate all the information to your group and to make sure their special dietary needs are met at the event. If you communicate special diet information less than 30 days before the event, we cannot guarantee that your order has been noted by our catering staff.
What is Brella?
Brella is a free networking app that connects you with other seminar guests, attending in person or virtually. Use the mobile and/or desktop platforms to arrange 15-minute meetings based on your common interests. Our “join codes” are event-specific, and we have a separate code for our Live Stream viewers so they can arrange phone calls and video chat sessions.
Where can I see NBForum’s Code of Conduct?
You can find our Code of Conduct here >
Our mission is to empower business leaders to change the world. This starts by making sure that all participants, speakers, organizers, and partners of the event are friendly and create an atmosphere that is welcoming and safe. Let’s make this event an enjoyable learning experience for everyone involved!
Where can I find the Terms and Conditions?
They are available here: https://www.nbforum.com/terms-and-conditions/
What is the cancellation policy?
You can cancel your purchase within 30 days from the day the order is placed. If you wish to do this, please contact us at email@example.com. Only written cancellations are accepted. Please note: an unpaid invoice is not considered as a cancellation.
Cancellations made less than 30 days before the event will not be accepted. For more information, see our Cancellation Policy.
I’m not able to attend the event. Can I transfer my ticket to someone else?
Yes. Transferring your ticket can be done by updating the attendee information on the Attendee Dashboard. If you have any further questions, contact us at firstname.lastname@example.org.
I’ve been notified that I am on the waiting list. What does that mean?
If you’re on our Waiting List, it means that the ticket(s) you were trying to purchase are currently sold out. If any tickets in your chosen ticket category become available, we will process your request and send you an order confirmation and invoice accordingly. The price of your ticket will match the price at the time you joined the waiting list.
Our Waiting List is a binding request for a ticket, and we will process your order automatically when the ticket(s) become(s) available. Please contact us at email@example.com if you no longer want to be on the waiting list.
I was on the waiting list but have been charged for a ticket. Why have I received this invoice?
Our Waiting List is a binding request for a ticket. As soon as your order becomes available, we will process it as usual and send you both an invoice and the email confirmation. It is important to note that this ticket is subject to our Cancellation Policy without exception; you can cancel your ticket within 30 days of the date of the order.
Please note: cancellations made less than 30 days before the event will not be accepted.
Why has the schedule/lineup changed?
This could be due to a number of reasons, for example, if a speaker is unable to participate due to a medical emergency or the termination of employment. We host multiple speakers at our events and, although rare, we reserve the right to make changes to our event schedules and lineups. Individual changes are not a valid justification for cancelling your ticket for a refund.
For more information, see the “Organizers Rights” section of our Terms and Conditions.
What is the VAT?
The VAT added to each order works in compliance with the laws of the country in which the event takes place. For example, a ticket to Oslo Business Forum will be subject to Norwegian VAT.
The standard VAT rates are 24% in Finland and 25% in Norway.
I bought a Live Stream Pass. Can you send my company an invoice without VAT?
All Live Stream Passes, Masterclasses, and Bootcamps are invoiced by Nordic Business Forum Oy in accordance with the EU VAT regulation for digital services. The standard VAT rate in Finland is 24 %. For Finnish customers established in Finland, 24% VAT is included in the invoice with no exemptions.
For customers outside the EU and for VAT registered organizations from another EU country: no VAT is invoiced. Please note that we require a valid VAT number to issue the invoice with 0% VAT reverse charge.
For EU-based consumers or companies without a valid VAT number, invoices are issued with the purchaser’s home country VAT.
I bought a ticket. Can you send my company an invoice without VAT?
In general, no. VAT is always added to the ticket price even when the purchase is made by a company. The exact VAT depends on which of our events you have bought a ticket. Below is some event-specific information, and you can contact our Customer Service team for further information.
For Nordic Business Forum (Finland)
When the service is sold in Finland, it is also taxed in Finland – and companies are no exception. (Applied from AVL 69 d §). As the flagship Nordic Business Forum is held in Helsinki, VAT is always added to the ticket price. The standard VAT rate in Finland is 24%.
Estonian companies, please find the instructions on how to apply for a VAT refund here.
Companies from other EU countries, please contact your local tax office to apply for a VAT refund.
For Oslo Business Forum (Norway)
As a business event that takes place in Norway, tickets to Oslo Business Forum are subject to Norwegian taxes. The standard VAT rate in Norway is 25%.
What payment methods do you offer?
We offer three payment methods: invoice, online bank, and credit card. The credit card and online bank options are provided by STRIPE and Paytrail. If you want an invoice, you can choose between an email or a printed invoice. E-invoices are available when issued by Nordic Business Forum Oy for Finnish companies.
Adinum (Koulutusseteli) Education Vouchers can also be used to pay tickets. Currently, Adinum Vouchers are only used by Finnish organizations. If you are interested in getting your hands on these vouchers, please contact Adinum.
Accepted payment methods for NBForum 2021: invoicing (PDF-invoice, E-invoice, paper invoice or Russian invoice with a 14- or 30-day due date), credit cards (Visa, Visa Electron, MasterCard, American Express, JCB, and Diners Club), and all Finnish online banks.
Please check that your billing information is correct and up-to-date.
For Russian customers, we also offer Russian invoices in Rubles, along with other required documents.
Can I choose the currency for the invoice?
No, you cannot choose the currency. We will issue invoices in the currency of the event’s location. See the following for event-specific details:
If you buy tickets to our flagship event, Nordic Business Forum in Helsinki, the invoice will be sent in euros. For Russian customers, we also offer Russian invoice in Rubles and with the needed documents. The invoice will be sent to you by Nordic Business Forum Oy (FI24748179).
If you buy tickets to Oslo Business Forum, the invoice will be sent in Norwegian crowns. The invoice will be sent to you by Oslo Business Forum AS (NO916482019MVA)
All Live Stream Pass invoices are issued in euros by Nordic Business Forum Oy (FI24748179).
Is my credit card secure?
Yes, your information is completely secure. All transactions are encrypted and processed on Paytrail, DIBS, or Stripe servers. We do not store any credit card details on our servers.
Where do I find Nordic Business Forum’s bank details?
You will find our bank details on our Contact Us page.
How do I fill in the attendee information ahead of the event?
Our ticketing partner, Kongressi, has an “Attendee Dashboard” on which all the attendee information is stored. You will have received a link to this dashboard by email when you purchased your ticket(s). To access it, simply click the link in the email (or copy the URL into your browser).
What is a “group leader”?
Group leaders are people who have purchased multiple tickets. These people are responsible for delegating tickets to group members of their choosing through our online platform. Group leaders will receive a link to an Attendee Dashboard where they can fill in the name, contact information, and special diets of each attendee in their group (and send them each their ticket). Please fill in this information at least 30 days before the event. We encourage you to decide on who you would like to invite to the event as soon as you can.
If you communicate special diet information less than 30 days before the event, we cannot guarantee that your order has been noted by our catering staff.
Why am I receiving emails from Nordic Business Forum?
You are receiving emails from us because you have purchased a ticket, a ticket has been assigned to you by someone else, and/or have subscribed to our Monthly Letter. Our emails usually contain information that is relevant to our events, important updates that we want you to know about, or news about our company. We value your privacy and will not distribute your email address to third parties without your consent.
You can unsubscribe at any time using the “Unsubscribe” button in the email footer.
Why haven’t I received any emails with event information?
If you have purchased a ticket, we have your contact information and you should be receiving emails from us. Check your spam filter to see if you have missed our emails. If you have not received anything, please contact us at firstname.lastname@example.org and we will look into it!
If you are attending the event as part of a group and did not buy the ticket yourself, your group leader is responsible for adding your information to our database. Please contact your group leader if you have not received any emails from us.
I have a special diet. Who should I contact?
You can enter your dietary requirements on the Attendee Dashboard (link sent via email along with the order confirmation). Please do this at least 30 days prior to the event. Otherwise, we cannot guarantee that your order has been noted by our catering staff. If you have any questions or concerns, please contact email@example.com.
Where do I need the ticket?
You need to show your ticket (and your ID) to our Customer Service representatives at the check-in desks. This will let you collect your seminar pass.
I have lost my ticket, can I still enter the event?
Don’t panic – first, make sure you have checked your email for your ticket. You will have received it by email from us, so search for the subject “Your Ticket”. If you still can’t find it, ask one of our Customer Service representatives for assistance. If we have the correct attendee information in our database, you’ll be able to collect your seminar pass to enter the conference with your name and ID.
Please note: it’s important to make sure that the attendee information on the Attendee Dashboard (link sent by email) is always up to date. If you have any further questions, contact us at firstname.lastname@example.org.
Where can I collect my seminar pass?
To enter the event, every attendee will need to have a seminar pass. This can be easily collected upon arrival at our check-in desks located at the entrance of our conference venues.
Can I enter the event without my seminar pass?
No, for security reasons, only guests with valid seminar passes will be allowed into the conference hall. For this reason, we urge you to take good care of your seminar pass and keep it with you for the duration of the event.
What should I take with me to the seminar?
We suggest that you bring your ticket, ID, and business cards with you, as well as anything else that would help you make the most of your time at the conference. Chargers are hard to come by, so a power bank to charge your phone or tablet would also be useful!
Also, we don’t have a specific dress code for the event – business casual is the most common choice – but we do recommend wearing comfortable shoes.
Is catering included in the price of my ticket?
Yes. All tickets include lunch, coffee breaks, light snacks, and other non-alcoholic beverages. VIP and First Class tickets also include catering and beverages during the evening program.
Where can I see who is attending the seminar?
You can see some of our other attendees on our Facebook page. For networking purposes, we recommend that you use Brella, our official networking app. With Brella, you can easily book meetings with other event guests. For more detailed information, please check the information for specific events: Virtual Masterclass with Jim Collins 2021, Online Bootcamp 2021, NBForum 2021, and OBForum 2020.
English is not my strongest language. Do you offer simultaneous interpretation at your events?
For our Helsinki event, yes!
We offer translations of the main stage presentations into Finnish, Estonian, and Russian.
Tell me about your live stream. Does the it cover the full conference?
Please check the schedule of each individual event to see what you will be able to watch live and on-demand. If a speaker has not given us the right to include his or her session in our broadcast, it will be clearly stated on our website.
You can find all the information you need about our live stream at live.nbforum.com.