Frequently Asked Questions

Have a question? Please take a look at the most common questions we receive.

General

Open all FAQ answers

Nordic Business Forum organizes events that inspire business leaders towards better leadership. What started in 2010 as a small event in central Finland is now an internationally acknowledged yearly event that attracts thousands of business leaders and executives from 50+ countries! Our flagship event is organized each fall in Helsinki as well as streamed live for online viewers around the world.

We are on a mission to empower leaders to change the world. Our events gather together business leaders, renowned experts, and preeminent thinkers to share ideas and build connections. 

Our attendees benefit from educational lectures by some of the world’s foremost business experts and have the opportunity to network with a diverse, high-level international crowd. We take pride in putting together an impressive speaker lineup and a top-notch customer experience to serve our bright-minded event attendees. At our events, you can focus on yourself and the inspiration, knowledge, and networks – we will take care of the rest and make sure it will be an experience to remember.

In addition to our flagship event in Helsinki, we occasionally organize smaller gatherings and webinars. You can check out our past events here. 

If you want to stay up-to-date with our upcoming events, courses, and webinars, subscribe to our newsletter!

Nordic Business Forum 2026 will be organized 16-17 September 2026 at Messukeskus in Helsinki, Finland.

While all 8,500 in-person tickets for Nordic Business Forum 2026 are sold out, you can still sign up to the waiting list on our webshop. Our customer care will then contact you in case canceled tickets become available.

Alternatively, you can join the event online. You can read more about the options and purchase your livestream on this website.

The Nordic Business Forum 2026 agenda is on our dedicated agenda page. 

Nordic Business Forum 2026 in-person tickets are sold out. You can still sign up to the waiting list on our webshop. Our customer care team will then contact you in case canceled tickets become available.

Alternatively, you can join the event online. You can read more about the options and purchase your livestream on this website.

If you want personal help choosing your tickets, you can chat with us, email us at info@nbforum.com or call +358 20 775 1390.

You can cancel your purchase within 30 days from the day the order is placed. If you wish to do this, please contact us at info@nbforum.com. Only written cancellations are accepted. Please note: an unpaid invoice is not considered a cancellation.

Cancellations made less than 30 days before the event will not be accepted. For more information, see our terms and conditions.

Accepted payment methods for Nordic Business Forum events are invoices (PDF-invoice, E-invoice (only within Finland), or a paper invoice), credit cards (Visa, MasterCard, American Express), MobilePay, Pivo, Siirto and all Finnish online banks. 

Please check that your billing information is correct and up-to-date.

We use Brella as our official event app through which you can network and set up meetings with other attendees during and after the event. If you have a ticket or online ticket to the event, you will also receive an invitation to join Brella about a month before the event. We also have a dedicated area for Brella meetings at the event.

All you need to bring is yourself and your Event Badge! Everything else we have covered; food and snacks, refreshments, notebooks, and pens will be available to you at the event. 

You can find all the relevant and most up-to-date information our accessibility website.

If you are studying at any of the 3AMK universities Haaga-Helia, Laurea, or Metropolia University of Applied sciences, you have the opportunity to apply to work at Nordic Business Forum as a part of your studies. All students working at the event will receive study credits and also get paid for the working hours.

Find out more here.

Event (in-person) tickets

Finnish VAT (25.5%) is always added to the ticket price, even when the purchase is made by a foreign company. This is because, under EU law, B2B services related to admission to cultural, educational, or similar events are taxed where the event actually takes place (Article 53 of the VAT Directive). Since the Nordic Business Forum takes place in Finland, Finnish VAT is always included in the ticket price.

Can my foreign company get the VAT back?

  • Yes, usually. If your company is a VAT-registered entrepreneur established outside Finland and is not otherwise registered for VAT in Finland, you can generally apply for a refund of the Finnish VAT (25.5%) included in the ticket price (known as “foreign reimbursement”).
  • The application method depends on where your company is registered:
    • EU Country: You apply electronically through your home country’s tax authority portal.
    • Non-EU Country: You apply in writing directly to the Finnish Tax Administration using their specific form (Form 9550).

Note: The right to a refund and the application deadlines are determined by the Finnish Tax Administration. We recommend checking their official guidelines:

Digital products / Online tickets

  • For Finnish customers: 25.5% Finnish VAT is added if the customer is a resident of Finland or a company registered in Finland (including foreign companies registered for Finnish VAT).
  • For VAT-registered organizations in other EU countries: No VAT is added to the invoice, following the reverse charge rule. Please provide us with a company VAT number to get the invoice without VAT.
  • For consumers in other EU countries: The VAT rate of the customer’s home country will be applied.
  • For customers outside the EU: No VAT is applied, as sales of digital services to non-EU countries are not taxed in Finland.

Tickets

Tickets: After purchasing your ticket(s), you will receive an email from info@nbforum.com with a link to our ticket portal in Kongressi. There, you can fill in your attendee information to access and download your ticket. If there are any changes, update your information on the ticket portal so we can keep you up to date!

Please note that the ticket will be emailed to the same email address you have used when booking your ticket. You should find it from your inbox (or spam folder) with “Nordic Business Forum” as the subject line. In case you can’t find your ticket, please contact us.

Please note that you will need your ticket and a valid ID in order to collect your event badge. For more information on the badge collection, please see “Where do I collect my event badge?”

Online tickets: If you have purchased an online ticket, you will get the access to our event platform Brella about a month before the event. You will receive a unique join code by email and you should find it from your inbox (or spam folder) with “Brella” as the subject line. In case you can’t find your ticket, please contact us.

We have three ticket categories: Standard Tickets, VIP Tickets, and First Class Tickets. 

All categories include 2-day access to the event in Helsinki, the main program and networking areas, and all-inclusive catering. 

If you have food allergies or other dietary restrictions, fill in this information on the ticket portal in Kongressi. Please do this at least 30 days prior to the event. Otherwise, we cannot guarantee that your wishes have been noted by our catering staff. If you have any questions or concerns, please contact us.

All attendees can use our event app Brella to network and find relevant information during the event. On Brella, you will also be able to find recordings of the presentations and live studio interviews until the end of the year 2026.

With the VIP ticket, you can enjoy the program in the VIP seating section closer to the main stage. In addition, you will get to attend the exclusive VIP sessions with our speakers, as well as enjoy a glass of sparkling and continue networking at the VIP Evening. If you would like to upgrade your ticket to a VIP Ticket, please contact our customer care.

With the First Class Ticket, you can also attend the Q&A Sessions with speakers in addition to the VIP sessions and VIP evening. In addition, you have First Class Seats in the first rows of the seminar hall and access to the First Class Lounge, where you can enjoy First Class Catering. As a final touch, First Class Ticket holders will have a dedicated host at the event, and will be able to make use of the First Class Shuttle to get to the event. If you would like to upgrade your ticket to a First Class Ticket, please contact our customer care.

Please note that our agenda (including the VIP and First Class exclusive agenda) is subject to changes. You can view the up-to-date agenda on the event website.

Absolutely! By default, the seating in the seminar hall is organized by sections according to ticket category. 

If you wish to reserve a spot in the seminar hall from the best row of your ticket category prior to the event you can book it through our webshop or reach out to our customer care. This add-on service costs 150€ + VAT (25.5%) per seat.

Please note that the seat reservation is only applicable for Standard Ticket and VIP Ticket categories.

During the event, you can reserve a seat from the Networking Hall Info desk, until the last break of Day 2.

To find your reserved seat at the event, please contact our customer service staff in the seminar hall.

Yes! By default, each ticket is personal, but we do offer an option to split the ticket so one person can attend on Day 1 and another person can attend on Day 2. 

You can purchase the Split Ticket as an add-on product at our webshop. You can also buy the Split Ticket add-on by contacting our customer care.

The cost of splitting one ticket is 150 € + VAT (25.5%), which covers the administration costs. 

With the Split Ticket option, both Day 1 and Day 2 attendees will also get access to the livestream and the recordings.

You do not need to know who is using the tickets if you are buying them months in advance. However, we need the attendee information 30 days before the event to ensure we can send the attendees important information and cater for e.g. any special dietary requirements. You, as the buyer, are responsible for assigning the tickets and making sure all relevant information for each attendee is filled out. You will receive a link to the ticket portal after we have confirmed your order, through which you can fill in the attendee information.

We have a 30-day cancellation policy (you can read our Terms & Conditions). If the 30-day period has passed, you can either attend remotely or reassign your ticket to someone else. 

Attending remotely

If you cannot attend the event in person, there is an option to watch the livestream event online. 

Reassigning the ticket

If you cannot attend remotely either, you can transfer your ticket to a colleague or friend by updating the attendee information on the ticket portal in Kongressi. Please note that if the ticket is reassigned in the 30 days leading up to the event, we may not be able to cater for specific dietary needs, as this information needs to be communicated to our catering service 30 days prior to the event.

  1. Type in first name, last name, and email address. Click “Save & Send” and a PDF ticket will be automatically sent via email. Please fill in one attendee at a time.
  2. After that, you will see a popup view, where you can fill in more information or you can let the attendee fill in the information through the email they received.

After you have assigned the tickets, you can access the attendee information:

  1. By clicking “Open attendee information”.
  2. Through the email the person received.

In case you want to change the attendee, select the existing attendee you wish to edit, and replace old information with the new contact details.

  1. Type in first name, last name, and email address.
  2. Click “Save & Send” and the PDF ticket will be automatically sent via email.
  3. After that, you will see a popup view, where you can fill in more information or you can let the attendee fill in the information through the email they received.
  4. Please note that in case you reassign a ticket, the previous ticket holder does not have access to the ticket anymore.

You can get your badge in a few different ways:

  • Badge delivery in Finland (Recommended)
    Attendees residing in Finland can have their badge delivered home before the event by updating their address information in Kongressi by 11 August.
  • At the Pre-Check-In
    Pre-Check-In will be organized in Helsinki and Tallinn in September. The exact dates, time, and location will be announced later.
  • At Messukeskus
    Collect your Event Badge from the check-in desk at Messukeskus upon arrival. To avoid queues, we recommend getting your badge through methods 1 and 2, if possible.

Yes, the recordings will be available for all customers until the end of the calendar year 2026. Please note that Oprah Winfrey’s session recording will be available only for 30 days after the event.

We will publish most of the learning material on our website and send a full exclusive material folder to all customers via email. The link to the folder will also be added to Brella. In the Brella platform, you can also watch the event recordings for 90 days. Please note that all speaker slides will not be available due to speaker contracts.

Livestream

Of course, you can! If you’re unable to attend the event in person, we have three options to watch the livestream from your home, office, or anywhere you may be!

Group Livestream

If your organization is interested in hosting your own Nordic Business Forum Livestream event, you can purchase our Group License. With the Group License, you can stream the event at your office or another location for a live audience. For further instructions on how to use the Group License, go to our Group License User Guide.

Remote Group Livestream

If you want to provide your employees the opportunity to watch the Nordic Business Forum Livestream, a good option for you may be the Remote Group License. With the Remote Group License, you can embed our livestream on a learning platform, a password-protected website, or a cloud-based intranet. This way, your whole company can access the live stream from all around the world! 

To set up the event’s livestream, you need a password-protected website to embed the player. The website address must be unique, owned by you, and not publicly accessible. If you want to charge viewers, or show the livestream to people outside of your company, a better option might be the Group Licence (see above). 

For more information on this livestream option, check our Remote Group License User Guide.

Online Ticket

For individual viewers, we offer Online Tickets for the event. With an online ticket, you will be able to view the livestream, network with other participants, and tune in for the recordings on our event platform Brella. After purchasing your ticket, you will receive a confirmation email for your purchase. Please note that as the entire online experience is offered on the Brella platform, you will get a unique link to join (not a PDF ticket). Your unique link to sign in will be sent to you around 3 weeks before the event when we open up the Brella event platform.

After purchasing your ticket, you will get an order confirmation for your ticket. Your ticket will be sent to the same email address about a month before the event. This email will include a unique link to our event platform Brella, where you can view the livestream, network with other online participants, and watch the recordings.

The ticket will be emailed to the same email address you used when booking your ticket. If there are any changes, let us know so we can keep you updated!

Your ticket is sent from the email address noreply@brella.io. Please note that you only need to sign up through the link once to access the event. Once you’ve signed up, you can log in at next.brella.io with your email.

If you can’t find your ticket, contact our customer care.

If you’ve purchased multiple online tickets, you will receive a unique link to join the platform (sent from noreply@brella.io) a few weeks before the event. Under the link there’s a mention of how many seats are included in your order. You will then need to send this link to the people who will be using the seats so that they can sign up for the event platform with their email. 

Please note that you only need to sign up through the link once to access the event. Once you’ve signed up, you can log in at next.brella.io with your email.

Online Ticket and Group Livestream customers watch on our event platform Brella. You will receive an invitation link by email before the platform opens.

Remote Group Livestream customers watch through the video player embedded on their organization’s own internal website. Your organization receives the iframe code by email and adds it to the site.

No, and this applies to both group livestream products.

The Remote Group Livestream is delivered as an embed code that you add to your own internal site. That is what keeps the content inside your organization and the player only works on the domain you have given us. Your employees can watch the stream in your own environment without separate logins or external platforms.

The Group Livestream gives access from a single device, which you connect to a projector or a large screen for a shared viewing experience in one location.

Neither product is a link you can forward to people. If you need individual access for individual people, the Online Ticket is the product for that. We offer volume discounts, and the price updates automatically in the webshop when you increase the quantity.

Yes, and the recordings are available until the end of 2026.

Online Ticket and Group Livestream

The recordings are on Brella, on the same Livestream tab you used for the live broadcast. You get both event days as full recordings with chapters, and also each keynote as its own separate video. Each day’s full recording appears within 24 hours of that day’s broadcast, so day one is up while the event is still running. Individual keynotes can take a bit longer, since we cut and process each presentation one by one.

Remote Group Livestream

The recordings are on the same embedded player you used for the live broadcast. Both event days are published as full recordings with chapters, so you can jump to the presentation you want. Each day appears within 24 hours of that day’s broadcast.

Often the recordings are up sooner, but we ask for that window because the platforms need time to process them. A full day of high-bitrate video is a large file, and processing can take roughly as long as the recording itself before it is ready to play.

Please note that there may be some exceptions related to speaker contracts. For the currently announced speakers for Nordic Business Forum 2026, there is an exception with Oprah Winfrey: her session recording will be available until 17 October.

We offer free AI interpretation of all Main Stage presentations in 60 languages, powered by Wordly.ai. You get both audio and written translations, and you do not need any extra devices or downloads.

Online Ticket and Group Livestream

You can access audio and subtitles directly through the Interpretation tab in the Brella event app. No extra devices or downloads needed—just plug in your headphones and enjoy the event in your preferred language.

Remote Group Livestream

You will find a link to Wordly in the chat next to the video player. Open it and choose your language.

We want the livestream to work no matter what happens, so we broadcast the event through three separate providers at the same time and on independent networks: the Primary stream, Backup 1, and Backup 2. We have done this for over a decade. Remote Group Livestream customers watch through the provider that has proven the most reliable of the three.

Online Ticket and Group Livestream: Try to switch streams first

You get access to all three streams and can switch between them at any time from the Livestream tab in Brella. This is usually the fastest fix for any playback problem, and it often helps even when the issue is on your own network or firewall rather than in the stream itself.

Remote Group Livestream: check how widespread the problem is

The embedded player shows one stream, so switching is not available in the same way; however, your player runs on our most reliable provider, so problems are rare. Before contacting us, please check internally how many people are affected. If it is a few viewers, it is usually a local issue with that person’s device, browser, or network, and the steps below will help. The player also has a chat where your viewers can chat with each other and often solve issues between themselves.

If many viewers across your organization are affected, contact our customer care and we can provide an alternative player. If we detect a wider issue with the broadcast, we will contact all Remote Group Livestream customers directly.

Nothing plays: no video and no sound

If you do not see the video or hear audio, make sure you have clicked the play button on the video player. If you still have issues, try refreshing your screen by pressing the F5 key (or Command-R on a Mac). If refreshing your screen does not work, try another web browser (we recommend Google Chrome or Mozilla Firefox).

The video is playing but I do not have audio

If you are seeing video but not hearing audio make sure the audio on the video player is turned on. To access the audio click on the speaker at the lower left side of the video player. If you are still not hearing audio, make sure your system audio settings are correct.

I have audio but cannot see the video

If you can hear the audio, but cannot see the video try refreshing your screen by pressing the “F5” key (or Command-R on a Mac). If refreshing your screen does not solve the issue, try clicking the “HD” button at the bottom right side of your screen and selecting a lower bitrate. If the issue still persists, try using another web browser (we recommend Google Chrome or Mozilla Firefox).

My video keeps buffering

If you are having issues with buffering, drag your mouse cursor over the bottom right of the video player where you see the “HD” button. Once you click the “HD” button, you will be able to choose the quality of your stream. Choose the best quality bitrate that your internet connection can handle.

Still not working

Ad blockers, VPNs, and some antivirus and firewall software can interfere with playback, and cookies and JavaScript need to be enabled. For a group screening, connect the viewing device with an Ethernet cable rather than Wi-Fi. If none of this helps, contact our customer care.

Yes, and we strongly recommend it.

Online Ticket and Group Livestream
A test stream is available on the Livestream tab as soon as the platform opens. Play all three streams during the test period so you know which performs best on your network.

Remote Group Livestream
Test as soon as you have added the iframe code and we have confirmed that your domain is allowed. A demo video is available on the player. Ask a few colleagues on different networks to test as well, since a problem that appears for one person and not another is usually local.

You add our video player to your internal website with an iframe code that we send you by email. You also need to tell us the domain where the player will be embedded, so that we can allow it. Without that step the player shows an error message instead of the video.

The Remote Group Livestream User Guide has the full instructions, including how to embed the player in SharePoint 365, how to request domain approval, and what to do if you see the message “We’re sorry but this video is not available for embedding on this domain”.

What are the requirements for the Remote Group Livestream?

You need an employee portal or a similar password-protected website where you can embed our video player. Most of our customers use SharePoint, and the player works well there. An intranet or a learning platform works too, as long as it meets the requirements below.

A unique domain that you own

Each license covers one website, identified by its full domain name, for example nbforum.sharepoint.com. We allow that domain specifically, which is what keeps the stream inside your organization. Within that one domain you can place the player on as many pages as you like. A second domain needs a second license.

The domain has to be yours alone. We cannot allow shared subdomains where other organizations use the same address, so platforms like Google Sites and Happeo are not suitable and we do not recommend them. If you are unsure whether your platform works, you can test it with our test iframe before purchasing. Contact our customer care and we will send you the code.

A non-public page

The content cannot be shown on a publicly accessible page, and you cannot charge your viewers for watching.

The right audience

The Remote Group Livestream is meant for your own organization’s staff. If you are planning to show the event to members or customers, such as an alumni association, chamber of commerce, union, or co-working space, the Group Livestream is the right product instead.

The Remote Group Livestream User Guide covers the embedding itself, including SharePoint 365 and what to do if the player shows an error.

To watch an event live, please ensure you have the following:

System Requirements:
Windows 7 or higher, Mac OS X 10.6 or higher
Supported desktop browsers:
Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+
Supported mobile browsers:
Chrome 45+, Safari 10+ (iOS)
Internet Connection:
5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

Please make sure that your device or browser is not blocking cookies, JavaScript, or cross-site tracking, Adblockers, antivirus and firewall software, and VPN services can cause issues for the end-users.
How to enable cross-site tracking in Safari
How to enable Javascript on you Browser
How to enable Cookies on your Browser

Each livestream product has its own user guide with practical instructions.

Online Ticket User Guide
Group Livestream User Guide: includes marketing materials, logos, and the rules for promoting your own screening
Remote Group Livestream User Guide: includes the embedding instructions, domain approval form, and SharePoint setup

Media

You can apply for media accreditation by filling out the form on our media page.

Press photos, graphic guidelines and Nordic Business Forum logos can be found on our media page.

Some of our speakers have agreed to do interviews with the press. If you would like to interview one of our speakers, contact us at media@nbforum.com with your interview proposal. If you would like to interview a speaker at the event, you also need to apply for media accreditation.

With media related questions, you can contact us at media@nbforum.com

FAQ Shortcuts

If you plan on attending the Nordic Business Forum 2026, kindly check out the event page for information. If you cannot find what you’re looking for, you can chat with us, email us at info@nbforum.com or call +358 20 775 1390.