Frequently Asked Questions

After purchasing your ticket(s), you will receive an email with a link to our Attendee Dashboard in Kongressi. There, you can fill in your attendee information and access and download your ticket. If there are any changes, update your information on the Attendee Dashboard so we can keep you up to date!

Please note that the ticket will be emailed to the same email address you have used when booking your ticket. You should find it from your inbox (or spam folder) with “Brella” or “Nordic Business Forum” as the subject line. In case you can’t find your ticket, please contact us.

Please note that you will need your ticket and a valid ID in order to collect your event badge. For more information on the badge collection, please see “Where do I collect my event badge?”

We have three ticket categories: Ticket, VIP, and First Class. 

All categories include 2-day access to the event in Helsinki, the main program and networking areas, and all-inclusive catering. 

If you have food allergies or other dietary restrictions, fill in this information on the Attendee Dashboard. Please do this at least 30 days prior to the event. Otherwise, we cannot guarantee that your wishes have been noted by our catering staff. If you have any questions or concerns, please contact us.

All attendees can use our event app Brella to network and find relevant information during the event. On Brella, you will also be able to find recordings of the presentations and live studio interviews for 90 days after the event.

With the VIP ticket, you are seated in the VIP seating section closer to the main stage. In addition, you will get to attend the exclusive VIP sessions with our speakers, as well as enjoy a glass of sparkling and continue networking at the VIP Evening. If you would like to upgrade your ticket to a VIP Ticket, please contact our customer care.

With the First Class Ticket, you can also attend the Q&A Sessions with speakers in addition to the VIP sessions and VIP evening. In addition, you have First Class Seats in the first 3 rows of the seminar hall and access to the First Class Lounge, where you can enjoy First Class Catering. As a final touch, First Class Ticket holders will have a dedicated host at the event, and will be able to make use of the First Class Shuttle to get to the event.  If you would like to upgrade your ticket to a First Class Ticket, please contact our customer care.

Please note that our agenda (including the VIP and First Class exclusive agenda) is subject to changes. You can check the latest updates on the agenda here.

Yes! By default, each ticket is personal, but we do offer an option to split the ticket so one person can attend on Day 1 and another person can attend on Day 2. 

You can select Split Ticket as an add-on product at checkout when buying tickets. If you purchase multiple tickets and would like to split them all, you must have an equal number of “split tickets” selected. You can also buy the Split Ticket add-on by contacting our customer care.

The cost of splitting one ticket is 150 € + VAT 24%, which covers the administration costs. 

With the Split Ticket option, both Day 1 and Day 2 attendees will also get access to the live stream.

Yes and no. 

You do not need to know who is using the tickets if you are buying them months in advance, but we need the attendee information 30 days prior to the event. You, as the buyer, are responsible for assigning the tickets and making sure all relevant information for each attendee is filled out. You will receive a link to the ticket portal after we have confirmed your order, through which you can fill in the attendee information.

• Remember to assign the tickets by the 10th of August 
• We also recommend making sure all attendee information is filled out 30 days prior to the event to ensure we are able to cater for e.g. any special dietary requirements

We have a 30-day cancellation policy (you can read our Terms & Conditions). If the 30-day period has passed, you can either attend remotely or reassign your ticket to someone else. 

Attending remotely

If you cannot attend the event in person, there is an option to watch the live stream event online. 

Reassigning the ticket

If you cannot attend remotely either, you can transfer your ticket to a colleague by updating the  attendee information on the ticket portal. Please note that if the ticket is reassigned in the 30 days leading up to the event, we may not be able to cater for specific dietary needs, as this information needs to be communicated to our catering service 30 days prior to the event.

1. Type in first name, last name, and email address. Please fill in one attendee at a time.
2. Click “Save & Send” and the PDF ticket will be automatically sent via email.
3. After that, you will see a popup view, where you can fill in more information or you can let the attendee fill in the information through the email they received.

– After you have assigned the tickets, you can access the attendee information:

1. By clicking “Open attendee information”.
2. Through the email the person received.

1. Choose the ticket(s) you wish to resend through the check box(es) on the left.
2. Then, click “Send Tickets”.

In case you want to change the attendee, just replace the old information with the new contact details.

1. Type in first name, last name, and email address.
2. Click “Save & Send” and the PDF ticket will be automatically sent via email.
3. After that, you will see a popup view, where you can fill in more information or you can let the attendee fill in the information through the email they received.
4. Please note that in case you reassign a ticket, the previous ticket holder does not have access to the ticket anymore.

You can collect your badge either at Messukeskus check-in when arriving to the event, or beforehand at the designated pre-check-in.

At Messukeskus

You will be able to collect your event badge from the check-in upon your arrival at Messukeskus on the event days. You will need your ticket and an ID.

At the Pre-Check-In

You can also get the badge at the Pre-Check-In taking place:

• In Tallinn, on Thursday, 21st of September, from 9:00 to 17:30 at the Nordic Hotel Forum
• In Helsinki, on Monday 25th, and Tuesday 26th of September, from 10:00 to 20:00 at Scandic Helsinki Hub

Please bring your ticket and ID with you to receive the badge.

Yes, recordings will be available to watch for 90 days after the event. Please note that there may be some exceptions related to speaker contracts.

We will publish the learning material on our website and send them to you via email. The materials will also be added to the Brella Community Platform, where we will upload the event recordings. Please note that there may be some exceptions due to speaker contracts.