Sheila Heen

Lecturer at Harvard Law School
CEO of Triad Consulting
Author

Difficult Conversations - How to Discuss What Matters Most


Sheila is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995.
Sheila’s corporate clients include Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, AT&T, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector, she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.

Sheila has spent more than twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of two New York Times bestsellers: Difficult Conversations: How to Discuss What Matters Most (Penguin 2nd ed 2010), and the recently released Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Penguin 2014). She has written for the Harvard Business Review, for the New York Times as a guest expert and as a Modern Love writer.

Sheila has appeared on shows as diverse as Oprah and the G. Gordon Liddy show, NPR, Fox News, and CNBC’s Power Lunch. She has spoken at the Nordic Business Forum, Apple, Google, and Microsoft. Her articles have appeared in the New York Times, Harvard Business Review, Fortune, Harvard Negotiation Journal, and Real Simple.

Sheila is a graduate of Occidental College in Los Angeles, and Harvard Law School. She is schooled in negotiation daily by her three children.

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