Winning Customers in a World of AI, Bots and Automation

Free Webinar on 17 November, 10:00 - 11:00 EET

We’re entering the third phase of digitalization. This is a world of automation, bots, and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalized offerings. And a world with the most seamless user interfaces ever.

Join this webinar to learn about how companies can achieve these customer benefits in this new digital phase. Steven van Belleghem, thought leader on the transformation of customer relationships, will discuss three investment axes to achieve the perfect customer experience, and how the latest technologies can help to win the heart and business of your customers.

This one you do not want want to miss out from!

In this session you will learn:

  • How to leverage data to improve experiences
  • The latest new customer interfaces
  • The strategies companies need for fighting the digital commodity magnet


  • 10:00 – Welcome
  • 10:05 – Pre-session with Patrik Sallner, Chief Executive Officer, Fonecta Oy 
  • 10:15 – Main keynote by Steven Van Belleghem: “Customers the day after tomorrow” 
  • 10:50 – Summary & Takeaways 

Steven Van Belleghem

Global thought leader in the field of customer experience

Patrik Sallner

Chief Executive Officer at Fonecta

This webinar is a co-production brought to you by