Winning Customers in a World of AI, Bots and Automation

Free Webinar on 17 November, 10:00 - 11:00 EET

Patrick Lencioni at NBF 2023

You can also watch the webinar on our Youtube Channel. Please note that Q&A and other interactive features are available only on this page.

In this session you will learn:

  • How to leverage data to improve experiences.
  • What are the latest new customer interfaces?
  • Which strategies do companies need to fight the digital commodity magnet?


  • 10:00 – Welcome
  • 10:05 – Pre-session with Patrik Sallner, Chief Executive Officer, Fonecta Oy 
  • 10:15 – Main keynote by Steven Van Belleghem: “Customers the day after tomorrow” 
  • 10:50 – Summary & Takeaways

Steven Van Belleghem

Global thought leader in the field of customer experience

This webinar is a co-production brought to you by