Speakers Announced for the 2020 Nordic Business Forum Stockholm

Seth Godin, Ryan Holiday and Ritu G. Mehrish will be speaking at the fourth Nordic Business Forum conference in Stockholm on 21 September 2020. Nordic Business Forum is thrilled to announce the speakers of the 2020 Stockholm event. As we are entering a new decade, the conference will challenge leaders to rethink business. The event […]

Turn Your Notes Into Actions

We believe in the power of taking notes. Most of our team members take their notebooks with them everywhere they go. Yes, literally everywhere. Why? Because you can never know where your next big idea is lurking. I’m sure you can think of a time when you wished you had written down your idea that […]

Young Attitude Can Take You Far

At Nordic Business Forum 2014, Soulaima Gourani talked about the hunger in people and that we need to create that hunger. Well, here is an exceptionally hungry group of young people. They are the customer service team managers of Nordic Business Forum 2015. We sat down with them to chat about customer service and leadership. […]

Don’t Go Unprepared to a Business Event

One customer once told me that they have always enjoyed participating in business events and conferences, but after the buzz wears off, they often realize they can’t really tell what it exactly is they got out of the event. Asked why he thinks that happens, he told me that it may well be the lack […]

5 Books to Challenge Your Thinking

With summer slowly starting to turn to fall, people begin to tune their minds back to business. This time of the year always reminds me of the excitement of starting school as a kid. Do you remember that feeling? It is almost as if this excitement was built in and every time August is approaching, somehow […]

NBForum’s Holiday Reading Recommendations

Christmas holiday is just around the corner and it’s time to relax and start preparing for the upcoming year. Is there a better way to unwind during the holidays than reading? It’s also a great way to get ready for a New Year. Our team has compiled you a list of holiday reading recommendations. Take your […]

Ask for Feedback – It Can Take You Forward

Aiming at Excellence in Customer Service – This is a fifth and the final part of the blog series in which we’ve explored how to achieve the world’s best customer service. In this blog series we’ve gone through the ideas behind our customer service, what it takes to build up a great customer experience and […]

Make Your Team Work

Aiming at Excellence in Customer Service – This is a fourth part of a blog series in which we explore how to achieve the world’s best customer service. When considering the employee experience from a leader’s perspective, one great advice that comes to mind is from last year’s Nordic Business Forum 2013 when Jack Welch […]

The Employee Experience

Aiming at Excellence in Customer Service – This is a third part of a blog series in which we explore how to achieve the world’s best customer service. You’ve probably all bumped into customer service people who don’t seem to be enjoying their work that much. You can recognize such a person pretty easily from […]

Are You Living up to Your Full Potential?

Aiming at Excellence in Customer Service – This is the second part of the blog series in which we explore what kind of people do the world’s best customer service. “All human beings are born as entrepreneurs” is a famous quote by Dr. Muhammad Yunus, the founder of the Grameen Bank in Bangladesh. This quote doesn’t necessarily […]

Are You Living up to Your Full Potential?

Aiming at Excellence in Customer Service – This is the second part of the blog series in which we explore what kind of people do the world’s best customer service. “All human beings are born as entrepreneurs” is a famous quote by Dr. Muhammad Yunus, the founder of the Grameen Bank in Bangladesh. This quote doesn’t necessarily […]

Building up Great Customer Experience

Aiming at Excellence in Customer Service – This is a first part of a blog series in which we explore how to achieve the world’s best customer service. It goes without saying that customers are the most important part of a business. Without customers companies die out. When considering the customer point of view, it […]